Dear valued customers,
Thank you for continued support and trust in HIWIN Wafer Robots. Due to the discontinuation of certain key components used in Wafer Robot E series controller, and the lack of suitable direct replacement components available in the market, HIWIN has conducted a thorough evaluation and has decided to gradually discontinue the production and supply of Wafer Robot E series related products in order to ensure product quality and continued service support.
The schedule is as follows:
- Last Order Date: Dec. 31, 2026
- Final Shipment Date: Jun. 30, 2027
- Warranty Policy: Warranty coverage for all products already sold will remain unaffected during the original warranty period.
- Service Support: Repair services and spare parts support will be available until December 31, 2031. However, should certain components become unavailable earlier due to market supply conditions, HIWIN will provide separate notification.
We sincerely apologize for any inconvenience this product discontinuation may cause. HIWIN remains committed to providing the necessary technical support and services throughout the transition period.
To support customers' future equipment planning and product upgrade requirements, HIWIN will introduce a new-generation robot as the successor product to the E Series. Further product information will be announced separately.
Should you have any questions regarding product planning, spare parts preparation, or upgrade options, please contact your local HIWIN sales representative. We sincerely appreciate your continued support and look forward to serving you in the future.
HIWIN Technologies Corp.